Refund and Cancellation Policy

This policy covers money you pay to DXAI CORELABS PRIVATE LIMITED for a LandX service. It is part of your contract with us, together with the Terms and Conditions.

There is no online payment on LandX. Fees are quoted in writing and collected offline, by the method stated in the quote, such as a bank transfer or UPI, against a receipt or invoice.

A fee is exclusive of applicable taxes unless the quote says otherwise. The English text of this policy is the binding version.

An owner listing is free. There is nothing to refund for creating, editing, or removing an owner listing.

Browsing the marketplace and creating an account are free.

We charge only for a service we have described and priced in a written quote before you pay. That can include a legal opinion, registration assistance, a site visit, plan and approval follow-up, and any other work the quote names.

A partner's commission is not our fee. It is agreed between the partner and the owner. We do not collect it and this policy does not refund it.

You may cancel a paid service before work has started, by email to [email protected]. We will refund the amount you paid to the Company for that service.

We treat work as started if any of the following has happened: we have opened or reviewed your documents for that paid service, a site visit has been scheduled, a lawyer or document writer has been assigned, an application has been prepared or filed, or we have written to you that work has started.

The refund is made within 15 working days after we receive your cancellation email and can identify the payment. Working days are days other than Sundays and public holidays in Tamil Nadu. We may deduct a bank or transfer charge we actually incurred in receiving or returning the money.

If we cancel a paid service before work has started, we refund the fee you paid us for that service, with no deduction other than a bank charge we cannot recover.

• Work on that service has already started, as described above. The fee is then earned.
• Stamp duty, registration fees, and any other amount paid to a government office, local body, or sub-registrar. Those sums are not our money. If the office refuses to return them, we do not refund them.
• A fee already paid to a lawyer, document writer, or other independent professional for work they have undertaken. Their own refund terms apply to their fee.
• The listing was removed, or the account was suspended, because the documents failed verification or these Terms were broken. A free listing has no fee. A paid service already started is not refunded for that reason.
• You changed your mind after work started, or the other party to the sale withdrew.

Token money, an advance, and the sale or lease price paid to a seller, owner, or partner are not received by the Company. We cannot refund them. Any claim for that money is between you and the person you paid.

A refund is paid to the person who paid us, by the same mode where that is practical. You must give us the payment reference and the account or UPI identity used to pay. If a tax invoice was issued, the refund is recorded against that invoice as tax law requires.

We do not pay a refund in cash.

If you disagree with a refund decision, write to [email protected]. We follow the times on the Grievance Redressal page. Nothing in this policy removes a right the Consumer Protection Act, 2019 gives you to approach a consumer commission.