Privacy Policy

DXAI CORELABS PRIVATE LIMITED is the data fiduciary for personal data processed on LandX. In this policy, "we" and "us" mean the Company.

This policy explains what we collect, why we use it, and the rights you have under the Digital Personal Data Protection Act, 2023. Where the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 still apply to a particular item, such as bank details, we follow those duties as well.

The English text of this policy is the binding version.

We collect only what we need to run the platform and the service you asked for.

• Identity and account: name, phone number, role, language, and the one-time code we send on WhatsApp
• Property data you submit: address, survey and extent details, photographs, and documents such as the Encumbrance Certificate, Sale Deed, Patta, and identity or company papers
• Bank account details, where the product asks for them, stored in encrypted form
• Enquiries, chat messages, and support emails or calls you send us
• Visit records, including the time and the location our field agent records at check-in and check-out when a visit is arranged
• Reward points, lottery entries, and the record of a fee you pay us offline
• Technical logs that the hosting service generates, such as IP address, browser type, and the pages requested, used to keep the service secure

Do not send us a document or a person's data if you are not allowed to. If you give us someone else's data, you confirm that you have the right to do so.

• To create and secure your account, including the WhatsApp one-time code
• To store your property wallet, review documents, and publish or refuse a listing
• To pass an enquiry, a visit, a legal opinion, or a registration file to the people who need it for that job
• To collect a fee you have agreed, keep a receipt, and handle a refund under the Refund Policy
• To detect fraud, forged documents, and misuse, and to defend or bring a legal claim
• To meet a duty under tax, company, land-revenue, or other law
• To send service messages about your account, listing, visit, or complaint

We do not sell personal data.

A service message about your account or a request you made is part of the service. A promotional message is sent only where the law allows it, and you may ask us to stop promotional messages by writing to [email protected]. Stopping promotional messages does not stop service messages we need to send.

Where the law requires consent, we ask for it before we use the data for that purpose. Consent for a purpose that is not needed to provide the service you asked for is not a condition of using LandX.

You may withdraw consent by emailing [email protected] from the phone number on the account, or by telling us in that email how to identify the account. We may ask you to confirm that you control the number before we act.

If you withdraw consent for data we need to run your account, we will close the account and unpublish your listings. We will still keep what this policy says we must keep.

Bank details and identity documents are sensitive. We collect them only for the purpose shown at the time, such as payout details or a verification you asked for. Access inside the Company is limited to people who need them for that job.

You may refuse to provide them. If you do, we may be unable to complete the verification, payout, or other step that depends on them.

• A lawyer, document writer, or field agent assigned to a visit, opinion, or registration you asked for, and only for that work
• Another user, to the extent the product shows them a listing you published, or contact details when you have allowed it or a contact request is approved
• WhatsApp and Meta, to deliver the one-time code and service messages
• Hosting, storage, and email providers who process data for us under our instructions
• A payment record's recipient, such as our bank, when you pay a fee offline
• Police, a court, a government office, or another authority when the law requires it, or when we report a suspected offence such as a forged document
• A buyer of the business, if the Company is sold, on terms no wider than this policy

We do not share your property documents with the public. A listing shows the property information meant for the marketplace, not your full document file.

We keep account and property data while your account is open and the listing or file is active.

After you close the account, or after we close it, we delete or anonymise personal data unless we need to keep it for one of these reasons: a tax or company-law record (kept for at least eight years), an active complaint or dispute, a fraud check, a police or court matter, or proof of what was verified and when. A verification record of that kind may be kept for up to seven years after the listing ends.

Complaint files are kept for as long as we need them to show how the complaint was handled.

Bank details are encrypted. Access to documents is limited by role. No method of storage is perfectly secure. If we learn of a personal-data breach that the law requires us to report, we will report it as the Digital Personal Data Protection Act, 2023 requires.

Subject to the Act, you may ask us for:

• a summary of the personal data we hold about you and the people we have shared it with
• correction of data that is inaccurate or incomplete
• erasure of data we are no longer allowed to keep
• withdrawal of consent, as set out above
• the nomination of another person to exercise these rights if you die or are unable to do so, where the Act provides for nomination

Write to [email protected]. We will verify that the request comes from you before we act. We may refuse a request that the law does not require us to honour, including erasure of a record we must keep for tax, fraud, or a legal claim. We will tell you when we refuse.

You may also complain to the Data Protection Board of India, as the Act allows, and you may use the Grievance Redressal page first.

LandX is for people who are 18 or older. We do not knowingly collect personal data of a child. If we learn that an account belongs to a child, we will close it and delete the personal data unless the law requires us to keep it.

We use only essential cookies: one to remember your language, and one to keep you signed in. We do not use advertising or analytics cookies. The sign-in cookie is needed for the account to work. You can block cookies in your browser, and the signed-in parts of LandX will not work if you do.

We store and process data in India. WhatsApp, Meta, and our infrastructure providers may process a message or a technical log outside India in the course of delivering the service. We rely on transfers that Indian law permits. We do not transfer personal data to a country the Central Government has restricted, once such a restriction applies.

We may update this policy by posting the new text here. If you keep using LandX after the update, the new policy applies to later use. A paid service already confirmed stays under the policy in force on the confirmation date, together with the Terms.

Data fiduciary: DXAI CORELABS PRIVATE LIMITED, No.5, Venkateshwara Nagar, Pattukottai Bypass Main Road, Keelavasthachavadi, Thanjavur, Tamil Nadu 614904, India. Email [email protected]. Phone +91 82200 05802. Grievance handling is described on the Grievance Redressal page.